Privacy Policy

1. Introduction

Greetyr ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered church assistant service ("Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use the Service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Full name
• Password (encrypted)
• Church/organization name
• Church denomination

2.2 Church Information

To customize your AI assistant, we collect:

• Church name, location, and contact information
• Service times and event details
• Documents you upload (ministry information, FAQs, etc.)
• Website content (if you connect your website)
• Social media content (if you connect your accounts)
• Customization preferences (colors, bot name, welcome messages)

2.3 Visitor Conversation Data

When visitors interact with your AI chat assistant, we collect:

• Chat messages and conversation history
• Anonymous visitor identifiers
• Timestamp of interactions
• Contact information voluntarily provided by visitors (name, email, phone)
• Escalation requests and their nature

2.4 Usage Data

We automatically collect:

• Browser type and version
• Device information
• IP address
• Pages visited and features used
• Time spent on pages
• Error logs and performance data

2.5 Payment Information

Payment processing is handled by Stripe. We do not store credit card numbers directly. We receive only limited payment information from Stripe (last 4 digits, card type, expiration) for record-keeping.

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain the Service
• Train and customize your AI assistant with your church's information
• Process transactions and manage your subscription
• Send administrative communications (account updates, security alerts)
• Respond to customer support requests
• Analyze usage patterns to improve the Service
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. AI Processing and Data

Our Service uses artificial intelligence to generate responses. Here's how your data is processed:

• Document Processing: Documents you upload are processed to extract text, which is then converted into embeddings (numerical representations) for semantic search.
• AI Responses: When visitors ask questions, relevant information from your documents is sent to our AI provider (OpenAI) along with the visitor's question to generate responses.
• Data Retention: Conversation data is stored to allow you to review interactions and for the AI to maintain context within a session.

We do not use your data to train general AI models. Your church's information is only used to power your specific AI assistant.

5. Data Sharing and Disclosure

We may share your information with:

5.1 Service Providers

• Supabase: Database hosting and authentication
• OpenAI: AI response generation
• Stripe: Payment processing
• Vercel: Application hosting
• Resend: Email delivery

5.2 Social Media Platforms

If you connect your social media accounts (Facebook, Instagram, YouTube), we access public content from those platforms according to their APIs. We do not share your data back to these platforms.

5.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

6. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for sensitive data
• Secure authentication with hashed passwords
• Regular security audits
• Access controls and audit logs

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your data as follows:

• Account Data: Retained while your account is active and for 30 days after deletion
• Church Content: Retained while your account is active
• Conversation Data: Retained for 90 days, then automatically deleted
• Payment Records: Retained for 7 years for tax and legal compliance

You may request earlier deletion of your data by contacting us.

8. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing

To exercise these rights, contact us at privacy@greetyr.com

9. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and authentication state
• Remember your preferences
• Analyze usage patterns
• Improve performance

You can control cookies through your browser settings. Disabling cookies may affect Service functionality.

10. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

11. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

12. International Data Transfers

Your data may be transferred to and processed in countries other than your own. By using the Service, you consent to such transfers. We ensure appropriate safeguards are in place for international transfers.

13. California Privacy Rights

If you are a California resident, you have additional rights under the CCPA:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your rights

We do not sell personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@greetyr.com
• General Support: support@greetyr.com